Inquiry / Contact

The most frequently asked questions are summarized below.
Please refer to this page before filling out the inquiry form. Your issue may already have been resolved here.

Frequently Asked Questions (FAQ)

Yes. The Games had been postponed for the second time.
The new dates after the postponement is currently under discussion with the International Masters Games Association (IMGA). We will make an announcement on our Games website, as soon as the dates are decided.
We are planning to make refunds through the bank transfer.
We will send the URL of refund form to the e-mail address registered as the log-in ID of the entry system.
In case you have returned the form including necessary information for refund process by the deadline, we plan to proceed the refund process by the end of March 2022.
In addition, please note that if there is a deficiency in identity verification or bank information, it may take longer time to confirm once again.

Precautions

  • ・The contents of your inquiry and the personal information you entered will be used to respond to questions and inquiries, as well as for providing information. These will not be disclosed or provided to third parties without consent or valid reason.
  • ・We'll send you an automatic reply email for confirmation from the email address "info@wmg2021.jp" to your registered email address.
    If you're taking anti-spam measures, our emails might not reach you properly. Please make sure your settings allow you to receive our emails.
  • ・It may take some time for us to reply depending on the content of your inquiry or question. Please note that we may not respond if we deem it not appropriate to do so.

Contact Form

Please fill out and confirm the required items in the form below before submitting your inquiry.
The inquiry form can be sent in the following five languages: Japanese, English, Chinese (Simplified/Traditional), and Korean. Please note that we won't be able to respond to inquiries using languages other than those listed.

※Please enter your e-mail address used as an account ID, if you have an account for entry system.
※When inquiring about a problem with the Entry System, please describe the problem as much as possible.